Payment Policy


This Payment Policy describes how Maven compensates you for successful participation in (or referral to) a completed consulting interaction on the Maven platform. All references to “day” refer to a business day in Portsmouth, New Hampshire, USA.

Your Consulting Rate

Maven will compensate you for consulting work performed on Maven. You may set your own consulting rate by editing your Maven profile (Profile > Account > Participation). Any rate change you make will apply to any consultation invitations (and resulting interactions, if any) that you receive after the rate change; active invitations at the time of the change will not be affected.

Please note that certain interactions may be offered at a fixed or reduced rate, based on interaction type and market conditions. You will have the opportunity to review these opportunities and determine, at your sole discretion, whether to participate.

Ineligible for Compensation

Maven will not pay for consulting work that is fraudulent or committed in bad faith. For example, we will not compensate you for a Survey response that includes plagiarized material, nor will we compensate you for Consultations in which you misrepresented your ability to address the subject of the interaction. Also, we will not compensate you if you are in breach of the legal obligations that you have to Maven. We will not compensate you for any consulting work that was not arranged, administered and billed through Maven.

We specialize in brief knowledge sharing interactions in which you discuss subjects with which you are very familiar, not subjects that you must research first. Generally, we do not pay for advanced preparation time, unless we otherwise agree in writing before the consulting engagement begins. We do not provide for minimum compensation amount. In the case of Consultations, what you will be paid is determined by reference to either:

  • your hourly rate or the alternate rate offered upon your acceptance, for the time you actually spend speaking with the customer, measured down to the minute; or:

  • the fixed amount offered for the engagement.

You will not be paid for an unsuccessful Consultation – for example if your telephone connection fails or if a language barrier exists. Unless otherwise agreed by Maven in advance in writing, you will not be paid for Consultations that take place external to Maven’s teleconferencing system or platform. Surveys must be completed within allotted time limits; we do not pay for Surveys for which you do not qualify, or which are incomplete, or where you have misrepresented your identity, your qualifications, your geographical location, or similar information.

Referral Compensation

Unless otherwise specified in writing by Maven, Maven will compensate you with a 10% Referral Commission for consulting work performed on Maven by those persons whom you first introduce to Maven during the first year after the date such invitee registers with Maven. To be credited, your invitee must be invited using Maven’s automated invitation system, and must accept your Maven invitation accordingly. This includes our email invitation system as well as the personal referral link we have assigned you. Your invitee must click through on your invitation for you to be credited. You will not be compensated for persons who were invited by others or who are already Maven users.

Maven Credit

In the case of Consultations, compensation is deemed to occur when Maven credits your Maven account for the activity, which normally posts within 3 days after the consulting work is performed. In the case of Survey or other forms of participation, your payment will post to your Maven account 7 days after the date of completion pending a comprehensive quality assurance review by Maven Staff, during which Maven will review your consulting work for disqualification issues (such as plagiarism). Credit on your Maven account can be used for purchasing Maven products or services, for which we will offer you a 50% additional credit as a thank you for using our service, or you can request payment of your Maven credit as described herein. Credit will continue to accrue in your Maven account, without interest, until you use it on Maven or until you request a payment. Maven credits remain in your account for 3 years after the date they are credited to your account; however, after 3 years Maven credits expire and can no longer be paid out in cash or redeemed. To use your Maven credits for Maven products and services, submit a request for expertise or Contact Us. Notwithstanding anything to the contrary, you will not be automatically paid your Maven credit; you must both request that a payment be generated as set forth above and elect a payment method as set forth below in order to be paid.

Cash Payment Requests

You may request payment from your Maven Profile (Profile > Stats > Current Balance > Request Payment). When you ‘Request Payment’ you will be redirected to a webpage which will allow you to request the funds you would like to withdraw from your Maven Account. You must have more than a nominal balance to receive payment. Your request will be queued for processing within the next payment period. Your available payment method options (as well as the time of expected payment delivery, as discussed below) depends on your country of residency.

Payment requests are reviewed weekly. You will receive a notification from Maven when your payment request is approved.

Depending on the payment method you select, payments are processed within ten (10) business days of approval. Note that your payment may be delayed if you fail to provide accurate information, such as your bank account details and tax identification number, in a timely fashion.

Maven reserves the right to make changes to its payments process and policy at any time; Maven may change this Payment Policy, its method of payments, and any assessed associated fees at its sole discretion at any time.

Tax Matters

If you are a United States Person and you earn $600 or more in a calendar year from Maven, you must complete an IRS form W-9 to be eligible to receive a cash payment because Maven is legally required to report your earnings to the IRS using Form 1099. If during a calendar year you exceed $600 in Maven earnings, we may request that you complete a W-9 for reporting purposes; if you refuse to complete a W-9 before the end of the applicable calendar year, you will be deemed to have forfeited and waived any payment due to you in excess of $600.

As part of legal compliance protocol, you may be required to provide your W-9 or similar information prior to being able to obtain any Maven payment, without regard to the amount. If you fail to provide the required information, Maven cannot process your payment.

According to the IRS, for federal tax purposes, you are considered a U.S. person if you are: an individual who is a U.S. citizen or U.S. resident alien; a partnership, corporation, company, or association created or organized in the United States or under the laws of the United States; an estate (other than a foreign estate); or domestic trust (as defined in Regulations section 301.7701-7).

If you are not a United States Person, to receive a cash payment you must certify that fact to Maven and that you will address any tax implications applicable to your situation in your tax jurisdiction. By requesting payment from Maven as a non-United States Person, you understand that you are certifying to Maven that you are not a United States Person and that you will address any tax implications applicable to your situation in your tax jurisdiction and indemnify Maven against any damages incurred by your failure to do so and/or your breach of applicable law.

Maven does not withhold taxes from any compensation it pays you. You are responsible for paying all required taxes, including income taxes, on your Maven earnings.

Cash Payment Assignment

You may request that Maven disburse your cash payment to another person or entity (such as your business entity or your employer). Notwithstanding anything to the contrary on the site, Maven no longer automatically directs charity payments on your behalf. You should consult with your tax advisor concerning any tax implications of such a request.

rev. September 19, 2022

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