Maven Interview Rescheduling & Cancellation Policy

Expert-Initiated Rescheduling or Cancellation

1. Requesting. Rescheduling or Cancellation requests will only be accepted if transmitted using the tools provided by Maven for this purpose. No other method of transmission will be accepted.


2. Rescheduling. The participating Expert may request to reschedule an Interview by submitting a request at least four (4) hours in advance of the scheduled time without any adverse effect on the Expert. Rescheduling requests submitted by the participating Expert less than four (4) hours in advance of the scheduled Interview will be processed and will have no adverse effect on the Expert provided that the Client agrees to reschedule; if the Client refuses to reschedule, the Interview will be cancelled, which may result in reduced invitations to consult in the future, temporary suspension from Interviews, or account termination.


3. Cancellation. The participating Expert may cancel an Interview by submitting a request at least twenty-four (24) hours in advance of the scheduled time without any adverse effect on the Expert. In addition, the participating Expert may cancel at any time due to a perceived conflict of interest without penalty. In the absence of a perceived conflict of interest, a cancellation submitted by the participating Expert less than twenty-four (24) hours in advance of the scheduled Interview may result in reduced invitations to consult in the future, suspension from Interviews, or account termination.


4. No-Show. All participants in Maven are busy professionals who schedule time to engage in Interviews. For both Clients and Experts, it is a waste of the other professional’s time (as well as a professional discourtesy) to fail to show up for a scheduled Maven Interview. Maven understands that emergencies or unforeseen circumstances may occasionally prevent a participating Expert from attending a scheduled Interview. In such cases, the Expert must submit a brief written explanation via email to info@maven.co within twenty-four (24) hours of the missed Interview. Submissions received within this timeframe will be reviewed and may result in the absence being marked as excused. Otherwise, an Expert “no-show” may result in reduced invitations to consult in the future, suspension from Interviews, or account termination.

Customer-Initiated Rescheduling or Cancellation

1. Requesting. Rescheduling or Cancellation requests will only be accepted if transmitted using the tools provided by Maven for this purpose. No other method of transmission will be accepted.


2. Rescheduling. The participating Client may request to reschedule an Interview by submitting a request at least four (4) hours in advance of the scheduled time without any adverse effect on the Client. Rescheduling requests submitted by the participating Client less than four (4) hours in advance of the scheduled Interview will be processed and will have no adverse effect on the Client provided that the Expert agrees to reschedule. If the Expert refuses to reschedule, the Interview will be cancelled, and the Client will be assessed a fee equivalent to the price for a 30-minute Interview with the participating Expert.


3. Cancellation. The participating Client may cancel an Interview by submitting a request at least twenty-four (24) hours in advance of the scheduled time without any adverse effect on the Client. A Client cancelling less than twenty-four (24) hours in advance of the scheduled Interview will be assessed a fee equivalent to the price for a 30-minute Interview with the participating Expert or the applicable fee in accordance with the Client’s contract for Maven’s services.


4. No-Show. All participants in Maven are busy professionals who schedule time to engage in Interviews. For both Clients and Experts, it is a waste of the other professional’s time (as well as a professional discourtesy) to fail to show up for a scheduled Interview. A Client who “no-shows” will be assessed a fee equivalent to the price for a 60-minute Interview with the participating Expert or the applicable fee in accordance with the Client’s contract for Maven’s services. Repeated or persistent Client no-shows may result in account suspension.

General Information

1. Notification. Each party to an Interview will be immediately notified of a rescheduling or cancellation request by the other party.


2. Expert Compensation.
   1. If a Client cancels or reschedules an Interview at least twenty-four (24) hours in advance, the Expert will not be compensated.
   
   
   2. If a Client cancels or reschedules an Interview less than twenty-four (24) hours in advance, the Expert will be compensated for 15 minutes at the agreed-upon rate for the Interview.
   
   
   3. If a Client fails to attend a scheduled Interview without prior notice (Client no-show), the Expert will be compensated for 30 minutes at the agreed-upon rate for the Interview.
   
   
3. Deemed Refusal. If the recipient of a rescheduling request does not respond to such request prior to the original scheduled time for the Interview, the request will be considered to have been refused by the recipient and the Interview will be cancelled.


4. Intent to Reschedule Without Immediate Availability. Either party may submit a rescheduling request without proposing new availability at the time of the request. This option allows flexibility when a party can not immediately confirm new times while maintaining intent to participate. However, such a request does not exempt the requesting party from applicable cancellation penalties under this policy.


5. Grace Period/Late Arrival.
   1. Both Clients and Experts participating in scheduled Interviews are expected to join the call promptly at the designated time. Punctuality ensures a smooth experience for all parties involved.
   
   
   2. In the event that either the Client or the Expert fails to connect at the scheduled time, the other party should remain on the line for at least ten (10) minutes to allow for any unforeseen delays.
   
   
   3. If the Expert is delayed: The Client will not be charged for time spent waiting for the Expert to connect. Likewise, the Expert will only be compensated for time actually connected and speaking with the Client.
   
   
   4. If the Client is delayed: The Expert will be paid for any time spent waiting for the Client to connect. Likewise, the Client will be charged for the Expert’s waiting time; this time will be added to the duration of the Interview.
   
   

   rev. August 1, 2025