Project Description

Product Returns in Retail Operations


I would like to speak with senior leaders within the retail industry to understand challenges around online business, product merchandizing, and returns. Ideally, I would like to discuss incentives and tactics that could be used to address the increased number of return product due to an influx of online business transactions.
Ultimately, I would like understand how other mass retailers handle product returns (e.g. thrown out, re-stocked, etc.) or if the consumer could be incentivized to keep the products that they intend to return.